Privacy Policy
We respect your privacy. Here's how we collect, use, protect, and manage your information when you use our website or book an appliance repair service.
Your Privacy Matters
Cost Fair Appliances Repair and Services respects your privacy. This page explains what information we collect, why we collect it, and the choices you have. We keep it plain so you know exactly where you stand.
By using our website or booking a repair, you agree to what's described here.
Who We Are
Cost Fair Appliances Repair and Services provides appliance repair for homeowners in Coquitlam and the surrounding area in British Columbia. We repair washers, dryers, fridges, dishwashers, stoves and ovens, microwaves, and gas appliances. When this policy says "we," "us," or "our," it means Cost Fair Appliances Repair and Services. When it says "you," it means anyone who visits our website, requests service, or books a repair. As a business in British Columbia, we handle personal information in line with BC's privacy law.
What We Collect
We only collect what we need to book your job, do the work, and stay in touch. That usually includes:
- Your name
- Your phone number
- Your email address
- The address where the repair takes place
- Details about the appliance (brand, model, and the problem)
- Anything you write to us in a form, chat, or message
- Billing details when you pay for a service
When you visit our website, some information is collected automatically, such as your IP address, browser type, the pages you view, and how you found us.
How We Collect It
We get your information when you:
- Fill out our quote or contact form
- Call or text us at +1 604-537-1749
- Message us on WhatsApp
- Chat with us through the live chat on our website
- Email us at support@costfairappliancerepairservices.com
- Book or receive a repair from us
Why We Use It
We use your information to:
- Schedule and confirm your appointment
- Diagnose the appliance and carry out the repair
- Give you a quote and process payment
- Contact you about your booking and any follow-up
- Handle our service warranty
- Improve our services and our website
We do not sell your personal information. Not now, not ever.
Who We Share It With
We keep sharing to a minimum. Your information may go to:
- Our technicians, who need the details to show up prepared and fix your appliance
- Parts suppliers, to order the parts your repair needs
- Payment and website providers, who help us run our business, including our live chat, booking, and analytics tools
- The proper authorities, when the law requires it
Outside of these situations, we don't share your information.
Cookies, Analytics, and Advertising
Our website uses cookies, which are small files stored on your device. They help the site work, show us how visitors use our pages, and help us reach people with our ads. We use tools like Google Tag Manager and the Facebook Pixel for this. These tools may track visits across websites to measure and improve our advertising.
You can turn cookies off in your browser settings, and you can adjust ad settings in your Google and Facebook accounts. Some parts of the site may not work as smoothly if you turn cookies off.
Live Chat and Messaging
If you reach us through live chat or WhatsApp, your message is handled on that platform as well as by us, so their privacy terms apply to that conversation too. We use what you send us only to answer your question and help with your booking.
Marketing and Reminders
We may send you appointment reminders, service updates, and the occasional offer. You can opt out of marketing any time using the unsubscribe link or by telling us. We'll still send the messages you need about a booking.
How We Protect Your Info
We use reasonable safeguards to keep your information safe from loss, misuse, and unauthorized access. No system is ever perfect, but we take your trust seriously and handle your details with care.
How Long We Keep It
We keep your information only as long as we need it: to serve you, honour our service warranty, run our business, and meet legal and tax requirements. When we no longer need it, we securely delete or destroy it.
Your Privacy Rights
You have the right to:
- Ask what personal information we hold about you
- Ask us to correct anything that's wrong
- Withdraw your consent to marketing at any time
- Ask us to delete your information, where we're able to
To make a request, just contact us using the details at the bottom of this page. We'll respond as quickly as we can. If you're ever unhappy with how we've handled your information, you can also contact the Office of the Information and Privacy Commissioner for British Columbia.
Links to Other Sites
Our website and social pages may link to other sites. We're not responsible for how those sites handle your information, so it's worth reading their privacy policies too.
Children's Privacy
Our services and website are meant for adults. We don't knowingly collect information from children. If you believe a child has given us their details, contact us and we'll remove it.
Changes to This Policy
We may update this page from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll do our best to let you know.
Questions About Your Privacy?
We're happy to help. Contact Cost Fair Appliances Repair and Services using the information below.